Data Deletion
You can have your data removed from WhatPro at any time. This page gives the exact steps for merchants and for shoppers, and says plainly what is deleted and when.
Last updated: 26 August 2026
For merchants — delete your store’s data
Either of these works:
- Uninstall WhatPro from your Shopify admin (Settings → Apps and sales channels). Shopify notifies us, and we delete your store’s data automatically within 48 hours.
- Or email info@whatpro.app from the address on your store account, with your store domain, and ask us to delete it. We confirm when it is done.
What gets deleted
Encrypted backups taken before the deletion are removed automatically within 30 days on their normal lifecycle.
- Your store record, settings, flows and message templates.
- All message history, conversations and delivery records.
- Connected credentials — your WhatsApp access token and any connected platform keys.
- Team Inbox accounts and their sessions.
For shoppers — remove your personal data
If a store messaged you through WhatPro and you want your data removed, contact that store and ask them to delete your data. Shopify sends us the erasure request and we act on it automatically.
You can also email info@whatpro.app with the store name and the phone number that was messaged, and we will remove it. If you only want the messages to stop, reply STOP to the WhatsApp message — you will be opted out immediately.
What we keep after a customer deletion
We remove personal data — name, phone number, email, address and message content. Anonymised counters that carry no personal data (for example "5 messages were sent in July") may remain so the merchant’s reports stay accurate.
How long it takes
- Merchant uninstall — within 48 hours.
- Customer erasure request through Shopify — processed automatically on receipt.
- Direct email request — within 30 days, usually much sooner.
- Encrypted backups — purged within 30 days.
Contact
info@whatpro.app