Refund & Cancellation Policy

1. Cancelling

You can cancel at any time — switch to the free plan, or uninstall WhatPro from your Shopify admin. There is no cancellation fee and no minimum term.

Your paid features stay available until the end of the billing period you already paid for; the subscription is not renewed after that.

2. Free trial

Where a free trial is offered, you are not charged during it. If you cancel before the trial ends, you pay nothing. If you do not cancel, the subscription starts automatically at the end of the trial.

3. Refunds

Subscription charges are generally non-refundable once a billing period has started, because your plan’s allowance is made available immediately.
If you were charged because of a genuine error on our side, or a fault on our side made the service unusable for a meaningful part of the period, contact us and we will put it right — usually as a refund or a credit.
Requests are handled within 5 business days. Refunds are returned through Shopify to the original payment method.

4. WhatsApp conversation fees

Meta charges WhatsApp conversation fees directly to your WhatsApp Business account. They are not part of your WhatPro subscription, and we cannot refund them.

5. What happens to your data

Uninstalling deletes your store’s data within 48 hours, as described in the Privacy Policy. If you plan to come back, cancel to the free plan instead of uninstalling — that keeps your flows and settings.

6. How to request